Support
Open a support ticket from the dashboard when something blocks create, connect, or account access.
Open a ticket
- Sign in and open Support.
- Create a ticket with a clear subject, category, and urgency.
- Attach screenshots or error text when they help. Link a database or allowlist entry if the issue is about one resource.
Reply in the thread until the issue is resolved. Closed tickets stay visible for history.
What support can and cannot do
- Help with provisioning failures, allowlist mistakes, plan limit questions, and account access.
- Cannot recover a password you never saved-use Reset password instead.
- Cannot restore deleted Free-tier data that was never exported.
Status page
Before filing a ticket about downtime, check /status. Labels there are best-effort health signals for servers and instances, not an SLA.